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Everyone at the University of Amsterdam should feel safe and respected. A confidential advisor offers support when that’s not the case and helps you find a way forward. Each confidential advisor has a specific area of expertise: undesirable behaviour and integrity, academic integrity, or employment law.

Supervisor as first point of contact

If you're experiencing undesirable behaviour from colleagues or students, your line manager is usually your first point of contact. However, a manager cannot always guarantee confidentiality. If you prefer not to speak to your manager, or if the conversation doesn't lead to a resolution, you can always contact a confidential advisor. They are available to all staff, but also to students, external PhD candidates, and guest researchers.

What a confidential advisor can do

A confidential advisor can:

  • offer a listening ear for your experiences and emotions;
  • support you in stopping the behaviour or preventing escalation;
  • only take action with your explicit consent;
  • refer you to professional support services if needed;
  • assist in filing a formal complaint with the Complaints Committee.

All conversations are strictly confidential. You can find more information about the role and working methods of confidential advisors on the pages ‘Annual reports of confidential advisers’ and ‘Regulations coverning the confidential adviser for academic integrity’.

After a report

If you contact a confidential advisor, you’ll go through a number of steps together. You are always in charge of the pace and direction of the process.

Step 1 – Initial conversation

You will usually be invited for a confidential meeting within 5 working days. This can take place by phone, online, or at a safe location on campus. You are invited to share your story. Further steps will only be taken if you choose to do so.

Step 2 – Exploring options

In a follow-up meeting, different options are discussed. The confidential advisor explains the possible courses of action and their consequences. You set the pace and remain in control.

Step 3 – Choosing a next step

Together you decide which step fits best. Options include:

  • a conversation with the person involved (with or without mediation);
  • discussing the issue with a line manager;
  • putting the situation in writing and sharing it;
  • reporting to the ombudsperson;
  • submitting a formal complaint;
  • deciding not to take further action.

You can also discuss whether additional support is helpful.

Step 4 – Evaluation

Finally, you will evaluate whether the approach has had the desired effect, and whether further steps are needed. The confidential advisor remains available for support.

Contacting a confidential advisor

All confidential advisors work independently and confidentially, and are specially trained for this role. S are free to choose which advisor you wish to contact – this does not have to be someone from your own faculty or service.